Did you know...   ...Attracting a new customer can cost as much as five (5) times the amount that it takes to keep a current customer happy (and loyal)?   ...The average person will tell 1-3 other people about a good experience, but will tell 17-20 others about a bad one?   ...Quality and service evaluations allow you to more effectively utilize your training time and budget, as well as, recognize both the positive and negative aspects of your front-line employee's performance?   The Hammes Group provides our clients with professional, ethical, accurate and timely service reports.  We establish long-term, healthy business relationships with each client we serve.